Milo · Retail
Milo, the employee who answers for your store
Milo answers the "are you open?" calls while you're serving in-store, replies to your Google reviews and posts your new arrivals to your listing.
No credit card required.
Chat on your website
A chat on your website, Saturday 2 pm
The line at the register is long. The chat answers on its own.
Milo : Hi! I'm Milo, Rosemont Boutique's assistant. How can I help you?
Customer : What time are you open until today?
Milo : Hello! Today being Saturday, we're open until 5 pm.
Customer : Great. Do you still have the blue one that was in the window?
Milo : For live inventory I don't want to tell you something wrong: I can't see the shelves. I'm passing your question to the team right now with your contact info, and we'll confirm quickly. Would you prefer a call back or a text?
Customer : A text, at 514 555-0198.
Milo : Sent. One last thing: returns are accepted within 30 days with the receipt, in case that comes up.
He said "I don't know" instead of inventing
Milo isn't connected to your inventory, so he doesn't pretend to be. A made-up "yes we have it" is a customer driving across town for nothing and leaving a 2-star review.
The question became a real contact
Number captured, channel chosen by the customer, question routed to the team. It's not a message lost in an inbox: it's a sale waiting on two minutes of your time.
The hours and return policy come from you
He reads your real hours (exceptional closures included) and the policies you wrote. You decide what he knows, in your settings.
You were at the register the whole time
The customer in front of you had your full attention, and the one online got an answer in ten seconds. Both, at once.
Three things, nothing more.
He answers the phone
Day and night, in English and French. He takes messages, and books appointments within your rules (Milo Full). He texts you each one.
He answers your reviews
In your tone, in the customer's language. Approve in one click, or he publishes on his own (Essential and Pro).
He briefs you
Every morning: yesterday's calls, what's ahead today, the reviews waiting.
What Milo doesn't do
What Milo doesn't do
He doesn't process payments. Anything involving money is settled by you.
He doesn't replace your judgment on a delicate case: he captures the information and passes it to you, you decide.
He doesn't check your inventory live: he answers from the information you provide, and takes a detailed message for everything else.
Frequently asked questions
Not live: he isn't connected to your inventory. He answers from the information you give him, and for a specific stock question, he logs the requested product and the customer's contact info so you can call back after checking.
What it costs
Two pieces, each with its own price. The Meerkly plan runs your Google listing: Free to start (10 drafted replies and 10 review requests a month), Essential at $39 CAD/mo (replies published automatically, Google, Facebook and Yelp) and Pro at $99 CAD/mo (texts, widget, campaigns, 3 tracked competitors). And if you want Milo answering your phone too, it's an add-on with two tiers:
See what Milo would do for your store
Free 30-second audit, or call Milo directly to hear him.