Milo · Clinic
Milo, the employee who answers for your clinic
Physio, dental, veterinary, osteo: Milo books appointments on the phone, day and evening, and sends you every call summarized by text and email.
No credit card required.
Phone call
One call, a Tuesday at 8:40 pm
The clinic is closed. The phone rings. Here's the whole call, word for word.
Milo : Hi, you've reached Rive-Nord Physio Clinic. How can I help you today?
Patient : Hi, I'd like to book a physio appointment.
Milo : Good evening again, Ms. Ouellet! Happy to help. Is this a follow-up or something new?
Patient : Something new. My shoulder is better, but now it's my lower back, for about a week.
Milo : Noted: lower back, about a week. I have Thursday at 2:30 pm or Friday at 9. Does either work for you?
Patient : Thursday is perfect. Also, should I put ice on it in the meantime?
Milo : I'll leave that one to your physiotherapist, that's their field, not mine. I'm passing the question along with your appointment. You're confirmed for Thursday at 2:30, and your confirmation text is on its way.
He recognized her before she said her name
Notice the opening: it's identical for everyone, Milo doesn't announce that he knows you. Only after her first sentence does the incoming number, matched to her customer record, let him greet her by name without making her repeat who she is.
He asked "follow-up or new?", not "have you been here before?"
Her record says she has been here before. So the opening question is sharper, and the patient doesn't feel like she's starting from scratch.
He never recited her file
Milo sees her name, the date of her last visit and the notes the clinic chose to write on her record. The reason for an appointment stays on the appointment: he doesn't read it back on a later call. The shoulder only came up because the patient mentioned it herself. A past no-show would never come up either.
He refused to give health advice
The ice question is a deliberate wall: no clinical advice, ever. He passes it to the physiotherapist along with the appointment, who arrives prepared.
Three things, nothing more.
He answers the phone
Day and night, in English and French. He takes messages, and books appointments within your rules (Milo Full). He texts you each one.
He answers your reviews
In your tone, in the customer's language. Approve in one click, or he publishes on his own (Essential and Pro).
He briefs you
Every morning: yesterday's calls, what's ahead today, the reviews waiting.
What Milo doesn't do
What Milo doesn't do
He doesn't process payments. Anything involving money is settled by you.
He doesn't replace your judgment on a delicate case: he captures the information and passes it to you, you decide.
He gives no medical advice and does no clinical triage: he books the appointment, logs the reason for the visit and passes it on. An emergency stays an emergency: he directs people to the appropriate resources.
Frequently asked questions
No, never. He books the appointment, logs the reason for the visit as the patient describes it, and passes everything to you. Clinical judgment stays entirely with you.
What it costs
Two pieces, each with its own price. The Meerkly plan runs your Google listing: Free to start (10 drafted replies and 10 review requests a month), Essential at $39 CAD/mo (replies published automatically, Google, Facebook and Yelp) and Pro at $99 CAD/mo (texts, widget, campaigns, 3 tracked competitors). And if you want Milo answering your phone too, it's an add-on with two tiers:
See what Milo would do for your clinic
Free 30-second audit, or call Milo directly to hear him.