Milo · Auto Shop
Milo, the employee who answers for your auto shop
Milo answers while you're under a vehicle: he logs the car and the problem, books the appointment and forwards you the quote requests.
No credit card required.
Phone call
A call, Wednesday 8:05 am
You're under a vehicle. Milo picks up on the second ring.
Milo : Hi, you've reached Tremblay Auto. How can I help you today?
Customer : Hi, I've had a brake noise for two days, it squeals when I slow down.
Milo : Good morning! I'm logging that. Which vehicle is it for?
Customer : A 2017 Corolla.
Milo : Got it: 2017 Corolla, squealing when braking, two days. Anything else I should note?
Customer : Yeah actually, how much do brakes cost?
Milo : I won't throw a number at you before the mechanic has seen the car, that wouldn't be honest. What I can do is book you an inspection: I have tomorrow at 8 or Thursday at 1 pm. And I'll pass your pricing question along so someone calls you back with a real figure.
Customer : Tomorrow at 8 works.
Milo : Booked for tomorrow at 8, 2017 Corolla, brake noise. You'll get the confirmation by text.
The vehicle and the symptom are on file
"2017 Corolla, squealing when braking, two days" is waiting in your book. You know what parts to pull before the car rolls into the yard.
He refused to give a price, on purpose
A number thrown out without seeing the car is a disappointed customer at invoice time. Milo says so plainly and turns the question into an appointment plus a callback request. You call back with a real quote.
The booking didn't wait for you to crawl out
Three calls during a transmission job is three appointments, or three customers gone elsewhere. The difference is who picks up.
What he doesn't understand, he doesn't invent
A vague symptom, a warranty question, a disputed case: he captures the information as-is and forwards it to you by text and email. He doesn't improvise an answer.
Three things, nothing more.
He answers the phone
Day and night, in English and French. He takes messages, and books appointments within your rules (Milo Full). He texts you each one.
He answers your reviews
In your tone, in the customer's language. Approve in one click, or he publishes on his own (Essential and Pro).
He briefs you
Every morning: yesterday's calls, what's ahead today, the reviews waiting.
What Milo doesn't do
What Milo doesn't do
He doesn't process payments. Anything involving money is settled by you.
He doesn't replace your judgment on a delicate case: he captures the information and passes it to you, you decide.
He gives no prices and no diagnosis: a quote is your trade. He logs the vehicle and the problem as the customer describes them, and you call back with real numbers.
Frequently asked questions
No, and that's deliberate: a price thrown out without seeing the vehicle is a trap. Milo logs the vehicle, the described problem and the contact info, then forwards you the request. You call back with a real quote.
What it costs
Two pieces, each with its own price. The Meerkly plan runs your Google listing: Free to start (10 drafted replies and 10 review requests a month), Essential at $39 CAD/mo (replies published automatically, Google, Facebook and Yelp) and Pro at $99 CAD/mo (texts, widget, campaigns, 3 tracked competitors). And if you want Milo answering your phone too, it's an add-on with two tiers:
See what Milo would do for your shop
Free 30-second audit, or call Milo directly to hear him.