Frequently Asked Questions

Connect your Google listing (then, depending on your plan, Facebook and Yelp — Booking and TripAdvisor are on the way). The moment a review comes in, Meerkly generates a personalized response in seconds and emails you. You approve, edit, or ignore, your reply is ready to publish in one click (we hand you the text to paste on each platform).

It's a single "employee" that handles the tasks you never have time for: it replies to your Google reviews and publishes them, answers your phone 24/7 (Milo), keeps your customers' memory, posts your promos to your Google listing, and hands you a morning brief that ties it all together. You approve, it executes, instead of stacking five separate tools.

No, it takes over when nobody can pick up: busy line, evenings, weekends, vacations. It answers 24/7, takes messages, books appointments into your calendar, and texts you a summary of every call. And if you don't have a receptionist, it becomes your first front-desk employee.

Describe your promo in one sentence ("two-for-one coffees on Thursday"). Meerkly generates a visual in your brand colors plus the post copy, you approve, and it publishes directly to your Google listing. An active listing is a strong signal to Google and to AI engines. Available from the Essential plan.

More and more customers ask ChatGPT or Perplexity "what's the best garage near me?". Meerkly checks whether those engines recommend you, optimizes your listing and Google description so they cite you, and tracks your progress. Included in Pro, available as a $24/mo add-on on other plans.

Yes. Review replies (auto-publish from Essential up), posts, and even your listing description go through Google's official API. Nothing goes out without your approval — or on autopilot if you turn it on.

It's generative AI (Anthropic's Claude). Every response takes into account the review content, your industry, your tone, and the customer's language. No copy-pasted templates. Fixed safety rules stop the AI from ever contradicting a customer or inventing information, even when you customize the tone, see the full technical breakdown.

Paste your Google Maps link and get a reputation score, an analysis of your 30 most recent reviews, and AI response examples in about a minute. Free, no sign-up required.

Any local business with a Google listing: restaurants, clinics, salons, boutiques, garages, hotels... If you have Google reviews, Meerkly can help.

Google, Facebook and Yelp are live (Booking and TripAdvisor coming soon). Your Google listing is the verified anchor. Free manages Google; Essential and Pro add Facebook and Yelp. Yelp is read-only: Meerkly writes the reply and you paste it in one click.

From Essential up, you choose which metrics appear, reorder them by drag-and-drop, and can ask a question in plain language ("my average rating by week"), the AI builds the stat from your reviews. Pro lets you save your own custom stats.

With the Booster: an in-store QR code and, on Pro, SMS requests with a tracking link. Every send is counted, every click tracked, and the conversion rate shows in your dashboard. Customers who don't respond are followed up automatically (Pro); anyone who replies STOP is removed immediately (CASL anti-spam compliant).

Yes. With the AI Receptionist add-on (Milo), once your Google Calendar is connected, Milo books appointments over the phone into a dedicated "Réservations Meerkly" calendar, offering only genuinely free time slots. The customer gets an SMS confirmation and, if you choose, reminders before the appointment (they can reply STOP to unsubscribe or ANNULER to cancel). You stay in control with three modes: confirmed on the call, request-to-confirm by you, or automatic when the slot is free.

Yes, and it fills itself. Every call, booking, text and chat Milo handles enriches the customer's file: their name, their preferences (an allergy, a vehicle), their last visit. You can also import your list or add notes by hand. The customer book is included in every plan.

Yes, by the incoming number. A known customer is greeted by name, Milo accounts for their preferences and sees their upcoming reservation ("I see your Thursday booking, is it still on?"). The business's private notes are never brought up with the customer, and if the voice doesn't match, Milo ignores the file.

On the Pro plan, you send a promo or news to your consenting customers, with ready-made audiences: regulars, customers who haven't been back in 60 days, customers who never came in. Every click is measured, unsubscribe is automatic, and every send follows anti-spam law (CASL).

After signing up, go to Settings → Google My Business and click "Connect GMB". Authentication takes a few clicks via your Google account.

Yes, anytime with one click from Settings → Subscription. No penalties, no hidden fees.

Free at $0 (1 location, Google, 10 review requests/mo, no card), Essential at $39 CAD/mo (Google + Facebook + Yelp, AI analytics, 1 competitor), Pro at $99/mo (multi-location, SMS, AEO included). Annual billing = -20%. No trial: Essential and Pro are billed immediately at signup, and the Free plan stays free with no time limit and no card.

Our launch offer: −30% off your subscription for your first 3 months. Enter code LANCEMENT at checkout, on Essential or Pro.

Meerkly only accesses public reviews, via the platforms' official APIs or third-party data providers. Payments are handled by Stripe, your card details never pass through our servers.

Display a QR code in your business. Customers scan and pick a 1-5★ rating: high ratings are redirected to your Google listing to post the review publicly; low ratings go to a private form emailed to you, those reviews never land on Google. The public page automatically displays in French or English based on the customer's browser language.

Yes, pick Short (2-3 sentences), Medium (3-4 sentences), or Long (up to 150 words) during onboarding or in Settings → Notifications. Short replies often feel more sincere and get read more.

Our system prompt has absolute rules: the AI never contradicts, corrects, or argues with the reviewer, even if the review mentions something you don't actually offer. It thanks them warmly and moves on. The review text is also treated as data to comment on, never as an instruction to execute, which blocks attempts to manipulate the model.

Free and Essential: 1 location each. Pro: 1 included + up to 10 (+$30/extra loc). Beyond 10, contact us for a custom quote.

Yes, from Settings → Subscription, pause for 1 to 3 months. Your data is preserved and billing resumes automatically on the date you choose.